Cancellation and Return of Goods We believe that you will be delighted with your goods, however, in the event of you feeling that it is necessary to return the goods we will keep the process as simple and professional as possible.
You must notify The Electric Radiator Company in writing within 14 days of receipt of goods that you wish to cancel your order. To do this, please e-mail us or write to us.
You will be responsible for the goods until they reach us & the cost of returning the item/s , so it is our recommendation that you use a secure delivery method, which requires a signature on delivery. Please note that if you fail to take reasonable care of the goods Electric Radiator Shop reserves the right to seek damages.
Certain products are made to order, and the cancellation of these products will result in a 60% administrative fee being charged.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
We do not charge any administrative fees during the 14 working day cancellation period, if you would like to return an item after this cooling-off period we may charge administrative fees.
If you fail to return the cancelled goods within 30 days, we will collect the items from you, you must make the item available for us to collect, and we will seek damages from you for the direct cost of collection.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will seek damages from you for the reduction in value.
This cancellation policy does not affect your legal rights for example if goods are faulty or incorrectly described.
Faulty Goods Damaged Items: if you take delivery of a parcel from The Electric Radiator Company and the contents have been damaged in transit, please notify a member of staff as soon as possible.